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Operational Support Services

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Partner with Acetians Product Experts

Our Acetians Support Service experts are your most important partners in increasing your team productivity, keeping pace with technology advances and software releases, and obtaining break-fix support required to keep things running.

Acetians support includes:

  • Priority access to Acetians Technical Assistance Center (TAC) engineers 24x7x365
  • Guidance on configuration, interoperability and other best practices
  • Access to all Acetians network software releases
  • Flexible hardware and onsite support options
  • Online access to the Acetians Support Portal
  • Total coverage for all Acetians Offerings
  • Acetians Customer Engineering support

Acetians Premier Support and Proactive Engineering Services, including a resident engineer. Premier Support provides remotely-delivered, personalized and proactive support assistance with a designated technical services manager and solution experts. The resident engineer provides onsite technical assistance for network management and special projects.

Interested in learning more?

Talk to your Acetians account representative or email to’re here to help your IT team spend less time on break-fix and problem solving tasks.

For more details, read our Service Brief on Foundation Care for Acetians (pdf)